In business, profit is key. This means that in order to be a top priority in your company, you need to be profitable. To the "bean counters," the only thing that matters is ROI (return on investment), and as in-house design departments, we need to be able to quantify our value. In other words, we need to "show them the money." This is Part 1 of a two-part session in which Jeni Herberger walks through the entire process of setting up a charge-back system that will clearly add value to your department's existence and create an environment for your team that is worthy of respect.

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